Ferguson Enterprises scales same-day HVAC parts delivery with Dispatch
How one of North America's largest HVAC distributors used Dispatch to scale same-day parts delivery across 200+ branches without growing ops headcount.
"We needed to scale delivery without scaling ops headcount. Dispatch made that possible."
Ferguson Enterprises needed to expand same-day HVAC parts delivery across more than 200 branch locations without a proportional increase in operations staff. Their existing carrier mix created inconsistent service levels and visibility gaps that frustrated both technicians and branch managers.
By deploying Dispatch across their branch network, Ferguson connected all locations to a single platform — giving managers real-time visibility into every delivery, automating driver dispatch, and eliminating the manual coordination that had been absorbing hours of ops time each day. Delivery capacity grew 65% while ops headcount remained flat.