Questions, answered.
Common questions about how Dispatch works — pricing, vehicles, drivers, coverage. If you don't find what you're looking for, contact support@dispatchit.com.
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How does Dispatch work? +
Dispatch is a last-mile platform that includes three delivery solutions: Marketplace, Connect, and Integrations. Marketplace offers on-demand delivery matching businesses with local drivers. Connect is a SaaS solution for fleet management. Integrations links the platform to your operating systems for a seamless experience.
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How do businesses use Dispatch? +
Businesses partner with Dispatch to manage same-day and schedule-ahead deliveries. Companies can fully outsource delivery operations or manage internal fleets, using the platform to save time, money, and resources.
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How much does it cost to use Dispatch? +
Marketplace has free account setup with pay-as-you-go pricing based on vehicle type, speed needed, and mileage. Connect offers three subscription tiers with monthly or yearly options. Custom pricing is available for integrations.
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How do I start a Dispatch Connect free trial? +
Visit the Dispatch Connect page, select 'Start a Free Trial,' follow the prompts, and receive 30 days of complimentary access before our sales team reaches out.
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What types of vehicles do you offer for delivery? +
Cars, mid-sized vans, pickup trucks, cargo vans, and box trucks (up to 26 feet). Optional add-ons include liftgate, dolly, pallet jack, and racks for expanded capabilities.
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How much can you fit in a box truck? +
Box trucks come in a range of lengths and weight capacity limits — typically 12, 16, 20, or 26 feet. Talk to our team for a fit assessment based on your specific load.
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How fast can Dispatch deliver? +
Options include Hotshot (urgent), ASAP (fast), Expedited (a couple of hours), Standard (several hours), Same Day (end of day), and Multi-Stop (varies by stops and distance).
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What type of insurance does Dispatch have? +
Dispatch carries general liability, auto liability, property coverage, and cargo coverage.
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How do I track my delivery? +
Each delivery comes with a unique tracking link. Share it via email, SMS, or direct notification for real-time monitoring by you or the recipient.
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How do you vet your delivery drivers? +
Dispatch drivers go through a stringent process that includes a verified background check and training. Drivers are local professionals with reliable vehicles and individual insurance.
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What is your service area? +
Dispatch operates in 80+ U.S. markets, covering approximately a 60-mile radius around each pickup and drop-off location.
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How do I make changes to my order? +
Modifications are allowed until a driver is assigned. Afterward, contact Support for assistance.
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Who will load and unload the vehicles? +
The Dispatch driver will load and unload your items unless noted otherwise in the order form.
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Where should I go if I have additional questions? +
Contact our Support team, use the online chat portal on the website, or visit the Knowledge Base for product information.